Making sure no one leaves empty handed.
With instant access to 2 million products, these front-of-store kiosks are much more than a save-the-sale tool. Higher spend, bigger baskets and satisfaction scores in the 90+ range are additional dividends. Before my arrival, this was a Windows-based experience managed by a 3rd party. Going in-house and transitioning to a more mobile-style Android experience has resulted in tremendous cost savings and much improved profitability.
After learning that 90% of kiosk user experiences are associate-led, we rolled out training tools like the one captured in this video to accelerate associate adoption and elevate confidence using this technology.